Privacy Policy

1. Who We Are

Superior Encapsulation LLC ("Company," "we," "us," or "our") is a licensed and insured water damage restoration, crawl space encapsulation, mold remediation, and insulation contractor headquartered at 5075 Morganton Rd Ste 10C, Fayetteville, NC 28314. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at superiorencapsulation.com or contact us to request services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information — name, phone number, email address, and service address provided through our quote or contact forms.
• Service details — description of the damage or service need you submit to us.
• Usage data — IP address, browser type, pages visited, time on site, and referring URLs collected automatically via cookies and analytics tools.
• Communications — records of emails, calls, or messages you send us.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and schedule service appointments.
• Communicate with you about your project, including follow-ups and updates.
• Send you promotional offers or service reminders (you may opt out at any time).
• Improve our website, services, and customer experience.
• Comply with applicable laws and regulations.
• Protect against fraud and unauthorized activity.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to analyze traffic and improve your browsing experience. We may use Google Analytics or similar services to understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service providers — trusted third-party vendors who assist us in operating our website or conducting our business (e.g., email platforms, scheduling tools), bound by confidentiality obligations.
• Legal requirements — when required by law, court order, or government authority.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice provided to you.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Opt out of marketing communications at any time by replying "STOP" to texts or clicking "Unsubscribe" in emails.

To exercise any of these rights, contact us at [email protected].

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites (such as the BBB, social media platforms, or review sites). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: